Terms of Service

If you agree to our terms, and wish to proceed with the instruction, we will ask that you sign and agree to the terms and conditions herein. By signing the instruction form, you agree to be bound by these Terms of Service.

  • If you are dissatisfied about the service you have received, please contact the complaints handler, Gurjit Sanghera by email. If we cannot resolve the matter, you may then complain to the Notaries Society of which we are members. The Notaries Society have a Complaints Procedure which is approved by the Faculty Office. The Faculty Office will refer the complaint to be considered by one, or several, independent notaries. This procedure is free to use and is designed to provide a quick resolution.
  • Complaints to the Notaries Society should be addressed to Christopher Vaughan, Secretary of The Notaries Society, Old Church Chambers, 23 Sandhill Road, St James, Northampton, NN5 5LH or email secretary@thenotariessociety.org.uk.
  • Complaints to The Faculty Office should be addressed to The Registrar, The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT or telephone 020 7222 5381 or by email faculty.office@1Thesanctuary.com.
  • Complaints to the Legal Ombudsman should be addressed to Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or telephone 0300 555 0333 or by email enquiries@legalombudsman.org.uk.

2.1. Some countries require a document to be legalised. This the process by which a state agency confirms that the notary’s seal and signature are authentic. The Foreign and Commonwealth Office will attach an Apostille to the document to verify this.

2.2. Occasionally the document then has to go to the local Consulate of the country to where the document will be sent. The Consulate will then attach its own certificate or stamp to the document. Your lawyer should advise you of the need for legalisation. If not, you should enquire with them as to if it is necessary. We shall be able to obtain the relevant legalisation and shall discuss with you time scales and fees. However, you can deal with legalisation yourself if you wish.


3.1. Once we receive all relevant information at the outset of the instruction, we will provide you with a fixed cost for all services agreed. If further work is required we will advise you and agree in advance the additional cost.

3.2 VAT will be charged on our fees for services provided to clients within the European Union.

3.3. You are responsible for all payments which we make on your behalf. This may include legalisation fees paid to the Foreign and Commonwealth Office and/or a Consulate, Companies House fees, translation fees, courier fees and special delivery postage charges.

3.4 We may not complete work or release any notarised and/or legalised documents until payment has been made.


4.1. We take privacy of your personal information and documents extremely seriously. We shall not disclose the information held by us to any third parties without your authorisation. We are registered as a data controller at the Information Commissioner’s Office: www.ico.gov.uk under registration number ZA540209.


5.1. We shall keep a record of every notarial act that we prepare. This will be stored securely on our internal server. We may also keep a record of your photographic identification securely on our server. You may request copies of the documents at any time.


6.1 Our notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury who may be contacted at The Faculty Office, 1 The Sanctuary, Westminster, London, SW1P 3JT by email faculty.office@1thesanctuary.com or by telephone 020 7222 5381 or via www.facultyoffice.org.uk.


7.1 The law which governs our contract with you is English Law and it is agreed that any dispute relating to our services shall be resolved by the English courts. If any of the provisions in our Terms of Business may be declared void or invalid by the English courts, this shall not invalidate the Terms of Business in its entirety, and all other provisions not deemed void or invalid shall remain in effect.


8.1 It is not our responsibility to give you legal advice concerning the document you need notarised. You are advised to seek first the advice of your own independent legal or other competent professional adviser who practises in, or is skilled in the law of the jurisdiction to which the document will be sent.

8.2 If the notary prepares any documents, the notary will rely on the information provided by you. The client is responsible for all errors and omissions in that information.

8.3 The notary will act as a witness only; the notary is not a party to any transaction; the notary accepts no responsibility, legal or otherwise, for any delays, losses, omissions, costs, claims or damages arising out of the notarisation of any of the documents.

8.4 You verify that all documents and the facts contained in them are authentic and true and are not made as part of or as a plan for any illegal act against the laws of any country worldwide.

8.5 We must be satisfied as to your identity, your legal capacity, your authority to sign and your understanding and approval. We may insist on a translation. We shall try to ensure that the document, in its execution, form and substance will achieve its purpose. We must be satisfied that it is your voluntary act, that no fraud, violence or duress are involved and that other requisite formalities either under English or foreign law are observed. If we are not satisfied about any one of those things, we will refuse to undertake the matter.